StudioDH Privacy Policy
We are fully committed to upholding the relevant data privacy laws, when it comes to collecting and using information about our clients and visitors to our website. Indeed, this very privacy policy is designed to aid our compliance with GDPR or General Data Protection Regulation.
We hope the following Q&A will answer any questions you might have about our Privacy Policy, and how we use your personal data, but please do feel free to contact us, should you be left in any doubt.
I only clicked on your website – what information do you have about me?
You haven’t necessarily given us any information – only if you accepted the use of ‘cookies’ the first time you visited our website (more info on this below), in accordance with EU cookie legislation. Even then, that data is only used to improve your experience of our site.
Of course, if you contact us using the form on our website, then we will obtain data about you – specifically, your name and email address.
In what other ways are you able to collect my personal data?
Your personal data may also be collected by us when you contact us by telephone or in person (please do – we’re always looking for an excuse to put the kettle on), to enquire about our services.
What kind of ‘personal data’ are we talking about?
· Contact details (including names, postal addresses, email addresses and telephone numbers).
· Details of your visits to our website including traffic and location data.
· Images or footage of projects we undertake on your behalf, to be used in our marketing and social media (you do, of course, reserve the right to refuse this – we always ask for permission first).
How will you use my personal data?
We process personal information about you for the following purposes:
· To provide you with information and services that you request from us.
· To improve the content and methods of delivery of our website.
· To maintain and develop our relationship with you.
· For research, planning, service development, security or risk management.
· To carry out services we have agreed to provide to you.
· To comply with legal and professional obligations.
· For marketing purposes.
Hmmm, ‘marketing purposes’… Does this mean you’re going to send me loads of emails?
With your permission, we also use your email address to occasionally let you know about Studio DH developments and promotions (we ask you to state your preference when we first make contact with you / when you fill out the online form). You have the right to withdraw your consent at any time by replying to our emails with the word ‘UNSUBSCRIBE’.
You can also exercise your right to ask us not to process your personal information for marketing purposes, by emailing daniel@studiodh.uk Please be aware that we will continue to use your contact details for the purposes of communicating with you about any projects you have already hired us to complete for you.
You mentioned ‘cookies’ earlier. What’s that all about?
When it comes to cookies, we prefer the crunchy kind that goes well with tea. But like most websites these days, ours uses cookies of a different kind. This article from the BBC explains what cookies are in a nice, simple way. For those who haven’t got the time to read it, here’s a little extract:
“When you visit a site that uses cookies for the first time, a cookie is downloaded onto your PC. The next time you visit that site, your PC checks to see if it has a cookie that is relevant (that is, one containing the site name) and sends the information contained in that cookie back to the site.
“The site then ’knows’ that you have been there before, and in some cases, tailors what pops up on screen to take account of that fact. For instance, it can be helpful to vary content according to whether this is your first ever visit to a site – or your 71st.
“You can change how cookies are stored on your machine by clicking on the 'Tools' menu in your internet browser, but you may find that the EU ‘cookie law’ implemented in 2012, means your concerns about privacy and your personal data have been addressed.
How safe is my personal data?
We do not sell on or rent out the information collected via our website, or otherwise provided to us. We may, however, disclose your information to third parties for one of the following reasons:
· We are under a legal, regulatory or professional obligation to do so (for example, in order to comply with anti-money laundering requirements).
· You have consented to us sharing your information in this way.
· It is relevant in the circumstances to disclose the information to our website service providers (eg. disaster recovery).
· If we believe your use of our website has violated or may violate any law or regulation, or if we believe you are or may be a threat to the safety, security, property, interests or rights of us or others.
· If we use a third party service provider to provide services that involve data processing, translation, technology, research, banking and payment, client contact, data entry and processing, litigation support, marketing and security services and other similar services.
· In order to investigate, respond to or resolve problems or inquiries, or defend our interests (including, but not limited to, professional indemnity insurers, brokers, auditors and other professional advisors).
Is there anything else you need to tell me, regarding the Studio DH privacy policy?
Yes, just a few more things. Nearly there now!
The internet: This website may, from time to time, contain links to other websites which are outside of our control and are not covered by this Privacy Policy. We do not accept any responsibility or liability for other sites’ privacy policies. If you access other websites using the links provided, please check their policies before submitting any personal information.
Security: Using the internet to collect and process personal information necessarily involves the transmission of information on an international basis. The transmission of information via the internet is not completely secure any transmission is at your own risk. Although we do our best to protect personal information, we cannot guarantee the security of your information transmitted to this web site or otherwise sent to us electronically. Once we have received your information, we will use appropriate procedures and security features to try to prevent unauthorised access.
Your consent: By submitting or providing to us your personal information you consent to the use of that information as set out in this Privacy Policy
Access to, updating and correcting your information: The privacy law gives individuals the right to access and amend their personal information. If you would like to request a copy of your information or would like to change the information we hold about you, please contact us.
This privacy policy: We may need to revise this Privacy Policy in future. If we change our Privacy Policy we will post the changes on this page so that you may be aware of the information we collect and how we use it at all times. This Privacy Policy was last updated in July 2019.
I still have some concerns – who do I contact?
We would encourage you to contact us in the first instance – we care about your peace of mind and want to minimise your stress. If you wish to alter any of your data, review how it is used or wish to request its return to you, please contact Daniel Harvey at daniel@studiodh.uk
You also have the right to complain to the ICO (Information Commissioner’s Office) if you perceive there to be a problem with the way we handle your data, and you can do this via this web page: www.ico.org.uk/concerns